Privacy Policy — jump2rr

This Privacy Policy applies to all personal data collected by jump2rr ("the Company", "we", "us", "our") from players accessing the platform from Bangladesh ("you", "your"). It covers data collected through the jump2rr website, mobile browser interface, and all associated services. By registering an account or using any part of the jump2rr platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy.

Data We Collect

jump2rr collects personal data from players through several channels: account registration, identity verification (KYC), payment processing, platform usage, and communications with our support team. The categories of data we collect are described below.

1.1 Registration and Identity Data

When you create a jump2rr account, we collect the following data that you provide directly:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify you are aged 18 or above)
• Residential address in Bangladesh (division, district, city, and postal code)
• Email address used for account communications
• Mobile phone number (used for account verification, OTP delivery, and payment matching)
• Username and encrypted password credentials

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) verification process, you may be asked to submit copies of identity and address documents. These may include:

• National Identity Card (NID) — front and back
• Passport biographical data page
• Driving licence (where applicable)
• Utility bill or bank statement issued within 90 days as proof of address
• Screenshot of your bKash, Nagad, or Rocket account showing the registered mobile number, for payment method ownership verification

1.3 Financial and Transaction Data

We collect data relating to your financial activity on the platform, including deposit and withdrawal amounts in BDT, transaction timestamps, payment method type (bKash, Nagad, Rocket, Upay, bank transfer), transaction reference numbers, and account balance history. We do not store full mobile banking credentials or bank account numbers. Payment transactions are processed through the respective provider's secure gateway and only metadata is retained by jump2rr.

1.4 Technical and Usage Data

When you access jump2rr, we automatically collect certain technical data through standard server logging and analytics mechanisms. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), referring URL, pages visited within the platform, session duration, click-path data, and the time and date of each access. This data is used to maintain platform security, diagnose technical issues, and improve the overall user experience.

1.5 Communications Data

When you contact the jump2rr support team by email, live chat, or any other channel, we retain a record of the content of that communication, including your name, contact details, the nature of your query, and the response provided. This data is retained for quality assurance, dispute resolution, and regulatory compliance purposes.

How We Use Your Data

jump2rr processes your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes listed below.

Where we rely on your consent as the legal basis for processing (for example, sending you promotional emails about new bonuses or upcoming BPL cricket betting markets), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact support@jump2rr or update your notification preferences in your account settings.

Data Sharing and Disclosure

jump2rr does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

3.1 Payment Processors

To facilitate deposits and withdrawals, we share transaction-relevant data with payment service providers including bKash, Nagad, Rocket, and Upay. The data shared is limited to what is required to execute and confirm the transaction (such as your registered mobile number and transaction amount in BDT). Each payment provider operates under its own privacy policy and data handling standards.

3.2 Game Providers

To deliver casino and live dealer games on the platform, limited technical data (such as a session token and account identifier) is passed to third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers do not receive your full identity or payment data. Game providers are contractually bound to process this data only for the purpose of delivering the game session.

3.3 Identity Verification Services

Where we use a third-party KYC or identity verification service to assist in validating documents submitted during the account verification process, your identity document data may be processed by that service provider acting as a data processor on our behalf. Such providers operate under strict data processing agreements and are prohibited from using your data for any purpose beyond the verification service.

3.4 Legal and Regulatory Disclosures

jump2rr may disclose your personal data to law enforcement agencies, regulatory authorities, or judicial bodies where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity. In such cases, disclosure is limited to the data specifically requested and we will seek to notify you where legally permissible.

3.5 Business Transfers

In the event that jump2rr undergoes a merger, acquisition, or sale of all or substantially all of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will endeavour to notify affected players prior to any such transfer and the acquiring entity will be required to honour the terms of this Privacy Policy.

Cookies and Tracking

jump2rr uses cookies and similar tracking technologies to operate core platform functions, maintain your session, remember your preferences, and gather anonymous analytics data. A cookie is a small text file placed on your device by your browser when you visit the platform.

4.1 Types of Cookies We Use

4.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are required for the platform to function. You may disable functional, analytics, and marketing cookies by adjusting your browser settings. Please note that disabling cookies may affect the performance and usability of certain features on jump2rr. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and the Samsung Internet browser commonly used on Android devices in Bangladesh.

Data Retention

jump2rr retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods below reflect our standard data lifecycle policy.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to any individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical purposes.

Data Security

jump2rr implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security practices include, but are not limited to, the following:

• Transport layer security: All data transmitted between your device and jump2rr servers is encrypted using TLS 1.2 or higher with 256-bit encryption. Our SSL certificate is maintained and renewed on a regular basis.
• Encrypted data storage: Personal and financial data stored in our databases is encrypted at rest. Encryption keys are stored separately from the encrypted data and are subject to strict access controls.
• Access control: Internal access to personal data is granted on a strictly need-to-know basis. All staff with access to personal data are required to complete data protection training and are bound by confidentiality obligations.
• Audit logging: All access to personal data by internal staff is logged and subject to periodic audit review. Anomalous access patterns trigger automated security alerts.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their jump2rr account to add an additional layer of security against unauthorised login. 2FA is available via OTP delivered to your registered mobile number.
• Penetration testing: The jump2rr platform is subject to regular security assessments to identify and address potential vulnerabilities before they can be exploited.
• Incident response: In the event of a data security breach that poses a risk to your rights and freedoms, jump2rr will notify affected players without undue delay in accordance with applicable data protection obligations.

While we take all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Your Privacy Rights

As a player on jump2rr, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request to support@jump2rr. We aim to respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

7.1 Right of Access

You have the right to request a copy of all personal data that jump2rr holds about you. This is sometimes called a Subject Access Request (SAR). We will provide the data in a structured, commonly used, machine-readable format where technically feasible. We may ask you to verify your identity before fulfilling an access request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update certain details (such as your email address or phone number) directly through your account settings. For changes to identity data such as your legal name or date of birth, you will need to submit supporting documentation.

7.3 Right to Erasure

In certain circumstances, you have the right to request that jump2rr delete your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (such as anti-money-laundering retention requirements). Where we cannot fulfil an erasure request in full, we will explain the specific reason and identify which categories of data we are required to retain and for how long.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate interests. Where processing is restricted, we will continue to store your data but will not actively process it unless you consent or the restriction is lifted.

7.5 Right to Object to Marketing

You have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling for marketing. Once you object, we will cease using your data for marketing without delay. You can exercise this right via your account notification settings or by emailing support@jump2rr.

7.6 Right to Data Portability

Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.

Updates to This Policy

jump2rr reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Privacy Policy, we will update the effective date displayed at the top of this page and, where the changes are significant, we will notify registered players by email or via a platform notification.

Your continued use of jump2rr after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and contact support@jump2rr to request account closure.

We encourage all players to review this page periodically. Archived versions of previous Privacy Policy documents are available on request by emailing support@jump2rr with the subject line "Privacy Policy Archive Request".